1irm's Commitment

1irm | Play With Smart & Responsible

Betting should be entertainment — not stress. At 1irm, we provide tools, guidance, and support to ensure every member stays in control and enjoys a healthy gaming experience.

Betting LimitSet your own limits
Self-ExclusionTake a break when needed
Self-ExclusionClose account if needed
Responsible Gaming Principles
  • Betting is entertainment only, not a way to generate income
  • Only use money that you can afford to lose
  • Set time and money limits before you start playing
  • Never try to chase losses with larger bets
  • This platform is for ages 18 and above only

What Is Responsible Gaming?

Responsible gaming — known in English as responsible gaming — is an approach that places the mental health, financial wellbeing, and overall welfare of players as the top priority. At 1irm, we believe that sports betting and online gaming can be an enjoyable form of entertainment, as long as it is done within a healthy and controlled framework.

We are not solely focused on deposit amounts. What matters more to us is ensuring that every 1irm member — whether newly registered or long-time — enjoys a positive experience without it affecting their daily lives. That's why we invest in self-protection tools, risky behaviour detection systems, and partnerships with professional support organisations.

Uncontrolled gambling can lead to serious financial difficulties, strain on family relationships, and prolonged psychological stress. 1irm takes these risks seriously — we don't just comply with licensing requirements; we genuinely care about our members as people, not merely as numbers in a database.

Research shows that the majority of players can enjoy betting safely when they have good self-awareness and make use of the available control tools. 1irm provides all of these tools free of charge to every registered member.
Facts You Need to Know
1%
Estimated proportion of Malaysians who may be experiencing serious gambling problems — early prevention is key
80%
Players who set personal betting limits are more satisfied with their overall gaming experience
24/7
Support available around the clock — including Sunday nights, public holidays, and festive seasons
18+
Minimum age strictly enforced through KYC and identity verification processes

Self-Protection Tools at 1irm

All these tools are free and can be activated directly from your account settings — no lengthy questionnaires required.

Daily / Weekly Deposit Limit

Set how much you can deposit in a day or a week. Once the limit is reached, the system will automatically block additional deposits until the period resets. Limits can be lowered immediately, but increasing a limit requires a 48-hour waiting period as an added safety measure.

Flexible Limit Effective Immediately

Playing Session Time Limit

Set how long you want to play in a single session — for example, 1 hour, 2 hours, or 3 hours. When time is up, you'll receive a notification and the system will automatically log out your account. This feature is especially useful for preventing unintentional extended play sessions.

Real-Time Notifications Auto Logout

Cool-Off Period

Need a short break? Activate self-cool-off mode for a period of 24 hours, 3 days, or 7 days. During this period, your account will be restricted from betting activity, although you can still log in and view your transaction history. Withdrawal of existing balances remains permitted without any restrictions.

24h / 3 Days / 7 Days Withdrawals Always Available

Self-Exclusion

If you feel the need for a longer break, you can choose to self-exclude from the 1irm platform for 30 days, 6 months, 1 year, or permanently. During the exclusion period, your account will be inaccessible and you will not receive any promotional communications from us.

30 Days to Permanent No Promotions Sent

Maximum Loss Limit

In addition to deposit limits, you can also set a maximum loss limit — the amount you allow yourself to lose in a day or a week. Once this limit is reached, the system will automatically halt all wagering activity to prevent further losses driven by emotion during play.

Daily Limit Weekly Limit

Account Activity Reminders

Enable daily or weekly summary notifications to keep you informed of the amount spent, time played, and number of bets placed. This information helps you assess whether your play patterns remain in a healthy and controlled range.

Daily Summary Weekly Summary

How to Activate Control Tools

The process of activating any self-protection tool on 1irm is designed to be as simple as possible — you can do it in under 2 minutes.

1
Log In to Your Account

Access your 1irm account via the website or mobile app. Always use a personal device to protect your privacy.

2
Go to Account Settings

Click the profile icon at the top of the screen, then select "Settings" or "Account Settings" from the dropdown menu.

3
Select the "Responsible Gaming" Tab

On the settings page, you will find a dedicated tab for all the responsible gaming control tools we have provided.

4
Choose and Activate the Right Tool

Select a deposit limit, time limit, cool-off, or self-exclusion according to your needs. Enter the desired value and press save.

5
Instant Verification and Activation

Control tools take effect immediately upon confirmation. You will receive a confirmation email as your personal record.

Signs Problem Gambling

Recognising the early warning signs is the most important first step. Go through this checklist honestly and openly.

Self-Check
Do you frequently think about betting even while doing other activities?
Have you ever lied to family or friends about how much you've wagered?
Do you try to "chase losses" by wagering more money to recover what you have lost?
Have you ever borrowed money or sold belongings for the purpose of betting?
Do you feel uncomfortable, irritable, or restless when you are unable to place a bet?
Is betting affecting your relationship with your partner, family, or colleagues?
Have you ever failed to meet work or family responsibilities because of excessive focus on betting?
If you answered "yes" to 2 or more of the questions above, we encourage you to reach out to the 1irm support team or one of the professional help organisations listed below. There is no shame in seeking help.

Guide Healthy Betting for 1irm Members

Set a Budget Before You Play

One of the best responsible gaming practices is setting a clear betting budget before you start. Decide on the maximum amount you're willing to spend on entertainment per week or month — treat it like a movie ticket or a dinner out. Once that limit is reached, stop. No exceptions, no excuses.

At 1irm, you can enforce this discipline through the deposit limit feature available in your account settings. This way, you do not need to rely solely on willpower — our system will help you maintain the limits you have set for yourself.

Bet for Fun, Not Out of Need

This is a fundamental principle that cannot be overlooked: sports betting is a form of entertainment, just like watching a football match or playing a video game. It is not an investment plan, not a steady source of income, and certainly not a solution to financial problems.

When you approach betting with the right mindset — as an entertainment activity with a risk of loss you genuinely accept — you will find the experience far more enjoyable and stress-free. Conversely, when you rely on betting to pay bills or meet financial obligations, the resulting emotional pressure can lead to even worse decisions.

Control Your Playing Time

Time passes quickly when you're engaged in something enjoyable. Many players don't realise they've spent hours on the platform without planning to. Use the session time limit feature on 1irm to set clear time boundaries. Take regular breaks every hour — stand up, stretch, drink some water, and reassess your emotional state before continuing.

Psychological research shows that wagering decisions made while fatigued or after long playing sessions tend to be riskier and less rational. Adequate rest is not only good for your health — it also helps you make smarter betting decisions.

Don't Bet When You're Emotional

Strong emotions — whether sadness, anger, anxiety, or even extreme excitement — can impair your judgment when making betting decisions. This is known in psychology as emotion-driven decision making and is one of the leading causes of unplanned losses in betting.

If you've just had a bad day, an argument with a loved one, or heavy work stress, avoid opening the betting platform. Wait until your emotional state has stabilised. The same applies after a big win — euphoria can push you to keep betting at amounts far beyond your usual limits.

Involve Your Loved Ones

Being open with your partner, family members, or close friends about your betting habits is a very powerful step. When others know the limits you've set for yourself, they can serve as an external support system that helps keep you accountable.

If someone you care about has raised concerns about your gaming habits, take their words seriously. An outside perspective often sees behavioural patterns more clearly than we can ourselves. An open and honest conversation is the single most valuable first step toward positive change.

1irm proactively monitors account activity patterns at all times. If our system detects patterns that may indicate risk, our team will reach out to you personally to offer support and information on available protection tools — without any judgment or pressure.

This Platform Is For 18 Years and Above Only

1irm strictly enforces a minimum age requirement of 18 years. Every new account registration requires identity verification through a comprehensive KYC (Know Your Customer) process, including validation of a valid Malaysian identity card or passport.

We understand that as a parent or guardian, you may be concerned about the possibility of children accessing the betting platform. Here are some steps you can take to protect children at home:

  • Use parental control software on all devices used by children
  • Don't share your 1irm login credentials with anyone, especially children
  • Log out from your account each time you finish using the platform
  • Enable two-factor authentication to add an extra layer of account security
  • Talk openly with your children about the risks of online betting
If you suspect a 1irm account is being used by an underage individual, please contact our support team immediately at [email protected]. We will investigate and take immediate action.

Help Resources Professional

Beyond 1irm's in-house support, there are several professional organisations in Malaysia that provide free and confidential assistance for individuals facing gambling-related issues.

Talian Kasih — 15999

Malaysia's national social helpline providing counselling and referrals for a range of issues including gambling problems. Operates 24 hours a day, 7 days a week.

Hospital Bahagia Ulu Kinta

A government psychiatric hospital providing treatment and counselling for various behavioural disorders including gambling addiction. Free outpatient counselling services available.

Gamblers Anonymous Malaysia

A peer support programme based on 12-step principles for individuals who want to stop gambling. Meetings are held at several locations across Kuala Lumpur and Selangor.

Department of Social Welfare (JKM)

JKM offices across Malaysia provide social counselling services and can refer problem gambling cases to appropriate specialists at no charge.

FAQ About Responsible Gaming

Log in to your account, go to Account Settings, and select the "Responsible Gaming" tab. There you will find options to set daily, weekly, or monthly deposit limits. Enter your desired amount and click "Save". The limit takes effect immediately. Please note that limit decreases apply instantly, while limit increases require a 48-hour waiting period.

No. Self-exclusion is designed as a commitment that cannot be arbitrarily reversed during the active period. This is an intentional protective feature — to ensure you get the genuine break you need. Once the exclusion period ends, you will need to contact our support team and go through a brief assessment process before your account is reactivated.

Yes, completely safe. Your account balance remains intact during the self-exclusion period. You can still submit a withdrawal request even while the account is in exclusion mode — contact our support team via email to process the withdrawal. We will ensure your funds are returned to your original payment method.

Our KYC system verifies identity based on identification documents. If you attempt to register a new account using the same identity information while a self-exclusion period is active, the registration will be automatically rejected. This is part of our commitment to ensuring that self-protection tools are genuinely effective and cannot be easily bypassed.

Yes, completely confidential. Any request for assistance, activation of control tools, or communications related to responsible gaming issues is handled with the highest level of confidentiality, in accordance with our Privacy Policy and Malaysia's Personal Data Protection Act 2010. This information will not be shared with any third party without your consent, unless required by law.

Early warning signs to watch for include: thinking about betting even when not playing, feeling uneasy when unable to bet, lying to loved ones about betting activity, using money intended for essentials such as rent or food, and attempting to chase losses by betting more. If you identify any of these signs in yourself, do not hesitate to contact our support team.
Join 1irm Today

Enjoy Sports Betting That's Safe & Responsible

Register your free account today and start enjoying an exciting sports betting experience — with all the self-control tools you need available from day one.

  • Free control tools for all members
  • Deposit limits can be activated instantly
  • 24/7 Support in Bahasa Malaysia
  • KYC verification for full security
1irm's Commitment to You
Self-control tools available 24/7 at no extra charge
No minimum deposit limit for using protection tools
Bahasa Malaysia support by trained staff
Your personal information is fully protected under PDPA 2010
Platform for verified members aged 18 and above only
Bahasa Melayu