Terms & Conditions 1irm — Complete Member Guide

By registering and using the 1irm platform — whether through the website at 1irm.app or our mobile app — you hereby agree to be bound by all terms and conditions stated in this document. If you do not agree with any part of these terms, you are not permitted to use 1irm's services.

These terms and conditions form a legally binding agreement between you (the member) and 1irm. This document should be read together with Privacy Policy and Responsible Gaming Policy ours, both of which form part of the overall agreement between you and this platform.

The 1irm platform operates for lawful entertainment and betting purposes. We operate under strict guidelines to ensure a fair, safe, and responsible gaming environment for all members in Malaysia.

2.1 Age Requirement

You must be at least 18 years old to register and use the 1irm platform. Registration by underage individuals is strictly prohibited. 1irm reserves the right to request proof of age at any time and to suspend an account pending verification.

2.2 One Account Per Individual

Each individual is only permitted to hold one (1) active account only on the 1irm platform. Opening multiple accounts under the same individual — using different names, phone numbers, email addresses, or payment information — is a violation of these terms and may result in the freezing of all related accounts and forfeiture of all balances and bonuses.

2.3 Registration Information

You are responsible for ensuring that all information provided during registration is accurate, complete, and up to date. This includes:

• Full name as stated on your official identification document (MyKad / passport)
• Mobile phone number that is active and registered in your name
• Email address that is valid and accessible
• Bank account information matching your 1irm account name
• Date of birth accurate for age verification purposes

2.4 Identity Verification (KYC)

1irm reserves the right to request identity verification documents (KYC) at any time, particularly when certain withdrawal thresholds are reached or when activities require further review. The KYC process is an industry standard designed to protect you from unauthorised use.

1irm supports a range of local deposit methods commonly used by Malaysians. All deposits are processed in Malaysian Ringgit (RM) and credited to your account automatically upon payment confirmation.

3.1 Deposit Rules

• All deposits must be made using a payment method registered under the same name as your 1irm account
• 1irm does not accept deposits from third parties, credit cards, or anonymous payment methods
• Any deposit that fails to process due to incorrect information is entirely the member's responsibility
• 1irm reserves the right to hold suspicious deposits pending investigation without prior notice

1irm is committed to processing withdrawals quickly and transparently. Our average withdrawal processing time is 3 minutes for requests that meet all specified requirements.

4.1 Withdrawal Requirements

• The bank account used for withdrawals must be registered under the same name as your 1irm account
• The minimum withdrawal amount is RM 50 per transaction
• Identity verification (KYC) must be completed before your first withdrawal is processed
• Any active bonus with unfulfilled rollover requirements will restrict withdrawals from that bonus amount
• Withdrawals can only be made to the same bank account or e-wallet used for the deposit

4.2 Withdrawal Limits & Timeframes

Daily and weekly withdrawal limits are set based on your VIP membership tier. Standard members have a daily withdrawal limit of RM 30,000, while VIP members enjoy higher limits. Check the Promotions section for more details on the 1irm VIP programme.

All bonuses and promotions offered by 1irm are subject to rollover requirements (wagering requirements) that must be met before any withdrawal from the bonus amount is permitted. These conditions are designed to ensure the sustainability of our promotions program for the benefit of all members.

5.1 General Bonus Rules

• Bonuses may only be claimed once per promotion, unless otherwise stated
• The standard rollover requirement is between 5x to 20x bonus value depends on promotion type
• Rollover must be completed within the bonus validity period stated in the relevant promotion's terms
• Unused bonuses or unfulfilled rollover requirements within the validity period will be automatically forfeited
• 1irm reserves the right to void any bonus if there are indications of abuse or fraud

5.2 Bonus Wagering

Bonus funds may not be used for wagering on specific matches that can be hedged between two opposing selections to guarantee risk-free profit. Any attempt to exploit the bonus structure through such methods will result in bonus cancellation and account review.

All bets placed on the 1irm platform are final once confirmed by the system. Members are solely responsible for ensuring the accuracy of their betting selections before confirmation.

6.1 Bet Placement

• Bets are only valid once the system issues a confirmation and betting reference number
• Minimum and maximum bet limits vary by sport type, market, and account status
• Bets placed after the start of an event will be automatically voided, except for permitted live betting markets
• 1irm reserves the right to void bets placed at odds that are clearly incorrect due to technical or human error

6.2 Results & Settlement

Match results are determined based on official outcomes from the relevant sports governing body. In the event of a dispute, results confirmed by the official organising body will apply. If a match is postponed or cancelled, bets will be settled in accordance with the relevant sports rules as specified in the 1irm market guidelines.

6.3 Live Betting

Live betting allows members to place bets while a match is in progress. Odds for live bets change rapidly in line with match conditions. 1irm is not responsible for any delays in live data transmission that may affect betting decisions.

To maintain the integrity of the platform and fairness for all members, the following activities are strictly prohibited on the 1irm platform:

• Money laundering — using the platform to conceal or transfer funds derived from illegal activities
• Bonus abuse — use of multiple accounts, false information, or player collusion to exploit promotions
• Betting fraud — including the use of automated software (bots), systematic arbitrage, or any method that provides an unfair advantage
• Unauthorised access — attempting to access another person's account or 1irm systems without authorization
• Identity fraud — registering or operating using another person's personal information
• Technical disruption — exploiting bugs, system vulnerabilities, or technical glitches to obtain unauthorized gains

8.1 Voluntary Closure

You may close your 1irm account at any time by contacting our support team. Prior to closure, all eligible balances will be returned to you once any active rollover requirements have been fulfilled or waived.

8.2 Closure by 1irm

1irm reserves the right to suspend or close any account without prior notice under the following circumstances:

• Violation of any terms and conditions in this document
• Suspected activities related to fraud, money laundering, or other illegal activities
• Failure to comply with identity verification (KYC) requests within the stipulated timeframe
• Account inactive for more than 12 consecutive months
• Instructions from the relevant authorities

8.3 Responsible Gaming Closure

If you feel you need a break from gambling, 1irm offers a self-exclusion option that can be activated through your account settings or by contacting customer support. For more information, please visit the Responsible Gaming ours.

1irm takes the protection of your personal data seriously. All information you provide during registration and use of the platform is processed in accordance with Privacy Policy our detailed.

In summary, 1irm collects and processes your data for the following purposes:

• Identity verification and fraud prevention
• Financial transaction processing and account management
• Customer support service delivery
• Compliance with legal and regulatory requirements
• Improving user experience and personalising services

1irm will not sell, transfer or disclose your personal information to third parties without your consent, except as required by law or for legitimate payment processing purposes.

The 1irm service is provided "as is" without any implied warranties. While we strive to keep the platform running smoothly at all times, 1irm is not liable for:

• Service disruptions caused by system maintenance, technical failures, or factors beyond our control
• Loss of winnings or betting opportunities due to internet connection disruptions on the member's end
• Delays in transaction processing caused by third-party banking systems
• Any financial losses arising from the member's own betting decisions
• Content or information found on external websites that may be linked to 1irm

1irm reserves the right to amend, update or modify these terms and conditions at any time without prior notice. However, for amendments involving material changes to member rights, we will endeavour to provide at least 7 days before the amendment takes effect via email or in-app notification.

The effective date of the latest amendment will always be displayed at the top of this document. You are responsible for reviewing these terms periodically to stay informed of any changes that may affect your use of the platform.

If you have any questions, concerns, or complaints regarding these terms and conditions, the 1irm support team is available to assist you at any time.

For formal complaints, please include your account number, date of incident, and full details of your issue to expedite the investigation process. 1irm is committed to resolving every complaint fairly and transparently.